Unlocking Operational Efficiencies and Business Transformation: The Shift from AMR to AMI

Electric and water utilities that transition from Automated Meter Reading (AMR) to Advanced Metering Infrastructure (AMI) unlock a step-change in operational efficiency and data-driven decision-making. This panel will explore the tangible benefits utilities have realized through AMI deployments, including reduced truck rolls, faster leak and outage detection, remote service operations, and improved billing accuracy. Beyond operational gains, AMI data enables a reimagining of core business processes—from customer engagement and rate design to demand response and conservation programs. By leveraging interval data, utilities can shift from reactive operations to proactive strategies that enhance system resilience and customer satisfaction. Panelists will discuss lessons learned, organizational impacts, and what’s possible when utilities move from data collection to actionable intelligence. This session will highlight the strategic value of AMI as a foundation for digital transformation in both electric and water sectors.