AMI enables transformation in the coop and municipal sector by providing all of the necessary components to help you realize operational value now while forming the foundation for future services and advanced use cases for your smart water distribution network. By leveraging AMI Essentials, a multi-commodity, fully integrated, end-to-end solution, utilities have the elements needed to deploy and derive value their systems including a network (cellular or RF) communications platform, water communication modules (endpoints), and hosted software and deployment services. Learn how utilities are using AMI to deliver more accurate and timely data for billing purposes, reduce truck rolls required to support move ins/move outs, increase operational efficiency, improve customer service, and provide transformational visibility to granular interval and other usage data for resourceful use of water and associated conservation initiatives.  Additionally, we will cover some suggested funding options to enable accelerate these advancements through IIJA funding.

Join this robust session to better understand the pivotal role data analytics software holds in maintaining revenue streams by using insights from consumption patterns and forecasting demand. Data analytics will highlight the significant reduction in operational expenditures through automated meter reading, which will eliminate labor, fleet expenses, re-reading costs, and Workman’s Compensation claims. We will discuss how to address the growing consumer interest for actionable data through customer engagement portals that offers real-time usage information. Learn more about technologies like the Itron Leak Sensor and mlogonline and their effectiveness in reducing real water loss. We’ll also address the potential need to enforce and monitor conservation programs, the addition of sensors for water quality and pressure monitoring, and the integration of Smart Cities concepts and IoT devices. Lastly you will hear about the benefits of small Diehl and Kamstrup ultrasonic meters, including freezing and burst pipe alarms and the role they play in efficient water management.

Over the last 15 years, electricity providers have invested considerably in grid modernization, and there are now over 130 million smart meters nationwide. During this panel session, we will dive into Smart Energy Consumer Collaborative (SECC) research on whether consumers are engaging with the electricity usage information delivered by smart grid technologies and whether they are generally seeing the benefits promised by grid modernization. Using a nationally representative survey of 1,500 consumers as a foundation, we will explore a variety of key metrics impacting customer satisfaction and discuss real-world examples of how to improve the customer experience. From new AMI rollout communications to DER program enrollment for hard-to-reach customers, attendees will learn how real-time data, load disaggregation data, and other grid edge data can help engage more customers.

The future of the smart grid depends heavily on engagement from consumers. As the utility has an increased need to understand and respond to impacts on the grid in real time, utilities must better design programs that take into consideration the needs of consumers in unprecedented ways. In addition, the utilities must engage customers in more meaningful ways and meet them where they are. Join industry experts in customer experience as they paint a vision of what this future looks like through the adoption of new grid edge applications.

Gas safety is a top priority for both you and your customers. As a responsible utility, it's crucial to manage and mitigate risks in your service area, such as gas leaks, explosions, wildfires, backhoe incursions, and pressure events. In this session, we will introduce you to the gas safety revolution and the latest advancements in metering and solutions. Learn how utilities are using solid-state gas meters and smart devices that integrate ultrasonic metrology and enhanced safety features to monitor, control, and transform their gas distribution networks through various use cases such as rapid identification of gas leaks, pressure management or proactively responding to severe weather events. Understand how the Gas Distribution Safety solution will converge these use cases into a single solution and visually renders alarms and events, allowing for quick and efficient response times. This session will provide you with a better understanding how to address your most pressing safety concerns. With increased visibility into safety events in your gas distribution system, you can take proactive measures to prevent incidents and ensure the safety of your customers and employees.

Itron’s commitment to sustainability and environmental, social and governance (ESG) practices is core to how we create a more resourceful world. We have a holistic approach to sustainability, which is embedded in all areas of our business. Our solutions help our customers and end users save energy and water resources. Come see how the solutions you are already using are helping you on your journey to be more sustainable and reduce greenhouse gas emissions. You will also learn how our new solutions can further accelerate your sustainability initiatives. 

ComEd (Exelon), an electric utility, provides access to its fully built-out industry level, secured AMI network to the gas utilities, Peoples and North Shore Gas (WEC Group). This allows 1.2 million gas meters to gain the benefits of AMI technology without the investment in time and money of   building out a separate single-use network. Multi-purpose networks such as ComEd’s, which contains ComEd’s AMI electric meters and smart streetlights, alongside an external natural gas utilities’ smart gas meters (in addition to   external municipality-owned smart water meters) are both a novel and an efficient solution in the modern communities these utilities serve. A year into this partnership, the two distinct utilities have established a variety of protocols for managing the deployment and the successful communication of smart gas meters on ComEd's AMI mesh network. With almost a quarter of a million gas endpoints deployed to date, day to day operations and   collaboration between the two utilities is crucial to managing the   partnership. The operations aspect involves two separate companies with their own data access and data visibility, institutional field knowledge, and two different work management processes. This session will focus on the   application of a range of radiofrequency remediation solutions to reinforce and strengthen the mesh network, including but not limited to socketAPs, relays, smart streetlights, MPACs, as well as upcoming devices such as the   streetlight microAP. Troubleshooting devices like the FSU and IMR are also within scope. The partnership is founded on collaboration using such technologies, data management, and deployment strategies, as steps are taken   to move to steady-state operations. 

Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron.  We appreciate the feedback that customers provide and want to ensure you know that we are listening.  Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on delivery, lead times and response times for quotes and contracts.

Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron.  We appreciate the feedback that customers provide and want to ensure you know that we are listening.  Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on support, RMAs and software quality.

As homeowners and businesses increasingly adopt distributed energy resources (DERs), or behind-the-meter assets, the need for asset visibility at the grid edge is increasingly important. The digitalization of electricity demand and supply is possible when ADMS and DI are integrated. In this session, you’ll learn how utilities are extending energy orchestration to behind-the-meter assets and enabling these grid assets when and where they are needed. This session will allow you to hear about the key challenges that utilities face today due to lack of visibility; learn how ADMS plus DI enables grid operators to gain greater situational awareness and real-time insights, with key measurements, notifications, and events like downed wires; and understand how this integration delivers value to customers across multiple business units, whether through infrastructure investment, grid planning and operations or asset management.

Having a massive amount of data available at your fingertips through grid edge intelligence solutions is amazing, but understanding and applying it to glean insights is where the most value is obtained. But how do you transform that data into those insights? Learn how you can wade through volumes of data to inform effective planning, engineering and operations, and provides data accuracy, ensuring you make informed decisions and navigate a transforming grid with confidence. From present-day operations to future-focused planning, hear how utilities are empowered to adapt to evolving demands and a changing energy landscape using advanced analytics, seamless integration and a scalable approach.