The grid is becoming increasingly dynamic and complex, and utilities are at the forefront of this transformation. While some have established smart metering programs, others are embarking on grid edge and distributed intelligence by modernizing meter‑to‑cash and distribution operations. Whether driven by regulatory mandates or enabled by federal funding, building a defensible business case that supports a rate case is critical. This session shares utility perspectives from different stages of Grid Edge Intelligence (GEI) implementation, highlighting how open, interoperable, standards‑based platforms help meet regulatory requirements, prioritize high‑value use cases, operationalize benefits and reduce risk. Attendees will gain practical guidance on translating GEI value—such as improved reliability, decarbonization and customer outcomes—into actionable next steps that justify investment and support execution.

Delivering a UIQ AMI Head‑End System is complex under any conditions—but doing so alongside a major SAP S/4HANA CIS upgrade significantly heightens integration and delivery risk. Eversource is addressing this challenge by implementing a greenfield UIQ AMI integration framework designed to remain stable, scalable, and secure despite overlapping timelines, shared resources, and regulatory constraints.

This session highlights how Eversource advanced UIQ AMI integration blueprinting, design, and data governance while CIS SMEs remained focused on CIS delivery. Attendees will learn practical strategies such as reusable integration patterns, phased rollout of high‑risk interfaces, and early cross‑system dependency alignment. Eversource will also share lessons learned and early outcomes, including improved data quality, reduced manual workarounds, and more predictable delivery of UIQ AMI integration milestones.

Managing meter data exceptions is one of the most time‑consuming and resource‑intensive parts of the billing process—and it’s only getting harder as data volumes grow. In this session, Itron introduces its first agentic AI capability, purpose‑built to transform exception management within meter data management (MDM). By combining proven MDM validation rules with autonomous AI agents, this new approach can detect, diagnose, and recommend—or even resolve—billing exceptions with minimal human intervention. Attendees will see how agentic AI shifts exception management from manual triage to intelligent automation, helping utilities improve billing accuracy, reduce operational burden, and scale without adding staff.

The session will show how AI‑driven exception management can reduce manual billing reviews while maintaining trust, accuracy, and auditability, and offer real‑world insight into how AI agents analyze meter reads, events, and contextual system data to pinpoint root causes and recommend next actions. Participants will also gain a practical view of how utilities can adopt this capability incrementally—starting with AI‑assisted recommendations and evolving toward greater automation—along with a forward‑looking perspective on the future of MDM, where intelligent agents continuously learn, adapt, and scale alongside growing data and operational demands.

This is session includes an overview of what is new in the Field Collection System (FCS) and Itron Mobile for FCS. This session will benefit all attendees who currently use FCS or are interested in learning more about Itron Mobile for FCS. 

Field Tools and FDM Tools are used to setup, program, and validate the installation of Itron gas and water ERTs and electricity meters.  This session will cover key features, recent enhancements, new endpoint and meter support, and upcoming development.  Join us to learn more about Field Tools latest updates.  

Old Dominion Electric Cooperative (ODEC), a generation and transmission provider based in Richmond, Virginia, reached a critical point when vendor support for its meter data management and wholesale power billing systems was ending. Because these platforms were central to settlements, reporting, and daily operations, replacement was not a simple IT refresh. We took a structured, utility‑led approach to define requirements, assess risk, and build a roadmap for full system replacement that the business and executive leadership could support.

In this session, we share how we prepared for this transition—starting with analyzing end‑to‑end business processes, defining functional and technical requirements, and building internal alignment. We walk through how we structured the RFP, evaluated vendor and implementation options, selected the right partners, and navigated contract and statement‑of‑work negotiations. Attendees will gain a practical, real‑world perspective on replacing mission‑critical systems and lessons learned that can be applied to similar modernization efforts.

Smart Grid technology offers the ability to enhance the benefits and features of your meter population by upgrading the register and communications firmware. This session will guide you with best practices that are currently being used when approving new meter firmware and how these practices ultimately lead to a successful upgrade.

Itron’s Grid Edge Intelligence portfolio is a comprehensive, integrated, end‑to‑end suite of solutions that unlocks the power of data across a utility’s service territory—from the grid edge and neighborhood transformer to the substation. Learn how our grid edge intelligence–based platform supports utilities’ decarbonization, reliability, sustainability and customer experience goals through interoperable, standards‑based, pre‑integrated solutions that build on existing AMI infrastructure to deliver real‑time visibility and distribution load management.

Learn about the new product replacing FDM Tools server client.  Field Tools Management Studio builds on the legacy of FDM Tools using a whole new interface, improvements and new features.  Come to this session to see it in action.

Old Dominion Electric Cooperative (ODEC), a generation and transmission provider based in Richmond, Virginia, relied for years on highly customized—but very stable—meter data management and wholesale power billing systems. When vendor support for those platforms was coming to an end, we faced the challenge of replacing systems that were deeply embedded in our operations while continuing to meet settlement, reporting, and reliability requirements. We embarked on a multi‑year effort to transition from legacy platforms to Itron’s IEE solution.

In this session, we share an honest look at what it takes to move off long‑standing custom systems and implement a modern enterprise solution. We discuss the key challenges we encountered, the opportunities we identified along the way, and the lessons learned from an 18‑month implementation. Topics include our configuration and requirements alignment process, running shadow billing and parallel operations, and managing operational risk while making significant system changes. Attendees will gain practical insights into what worked, what we would do differently, and what to consider when planning a similar modernization effort.

Join Maritime Electric to learn about their smart meter deployment. Lessons learned include optimizing the planning process, correcting electrical issues, not billing on all phases, flipped meters, and implementing unique testing methods. Don't forget the communication network - getting the equipment into the field is no small feat!

Utilities face growing pressure to build resilient, flexible AMI systems amid supply chain risk, energy transition demands, and workforce constraints. This session explores how open standards—specifically DLMS/COSEM GCPs—enable real, production ready interoperable and consistent meter to cash operations across multi vendor environments. Attendees will learn how meter choice and diversity reduce risk, avoid vendor lock in, and maximize AMI investments, and how Itron’s vendor agnostic Meter Integration Service turns standards into scalable, real world outcomes.

With more than 40 years of experience building leading meter-reading and field-deployment solutions, Itron understands the challenges facing your meter-reading and maintenance workforce.  This session will present the newest offering of mobile radios and handheld devices supported by Itron. You will also hear an update on Mobile Collector family of drive-by radios, along with the many hardware computing choices available for your meter data collection and meter deployment.

Discover what it really takes to successfully move meter data management to the cloud—and what your utility stands to gain —by learning directly from Itron experts. In this session, attendees will walk away with clear, practical insight into how to prepare their organization for IEE Cloud, reduce risk during migration, and build the technical readiness needed for long-term success. Learn about the benefits utilities will realize—from greater scalability and resilience to reduced IT burden and faster access to trusted data. If you’re evaluating cloud-based MDM or planning your next platform evolution, this session will help you set realistic expectations, avoid common pitfalls, and confidently chart your path forward with IEE Cloud

Utilities are under increasing pressure to restore outages faster and with greater accuracy, yet many outage workflows still rely primarily on predictive models. This session presents a real‑world example from Powder River Energy Corporation (PRECorp), which operationalized Itron AMI data to improve outage detection, verification, and situational awareness.

By leveraging targeted AMI meter pings and power quality reads alongside OMS and GIS data, PRECorp can quickly confirm impacted customers, identify mislocated outage predictions, detect single‑phase outages, and validate restoration progress in near real time. Attendees will gain practical insight into how AMI data can be applied today—without replacing existing OMS platforms—to reduce uncertainty, improve dispatch decisions, and strengthen outage response outcomes, with lessons learned and paths toward standards‑based OMS integration.

Hear directly from utilities as they share how Operations Optimizer Essentials and Operations Optimizer Advanced—both network-agnostic solutions—help turn AMI data into measurable operational value. In this session, utilities will discuss their experiences improving AMI performance, prioritizing issues, reducing truck rolls and protecting revenue, from quick time‑to‑value with OO Essentials to deeper analytics and optimization with OO Advanced. Attendees will gain practical insights into how actionable intelligence supports efficient operations, stronger system health and scalable analytics as utility needs evolve.

Temetra is Itron's latest mobile data collection solution.  Temetra is cloud-based and in addition to this new architecture, it brings a variety of new features not available in earlier generation systems.  In this session Itron will review the key topics to consider when migrating from FCS to Temetra to help you prepare for your future migration.  

“Opt Out” of smart metering is an issue across the nation that many utilities and regulators are having to deal with today.    This session focuses on how utilities have tackled this very issue and created programs for opting out along with all the infrastructure needed to support this program.