Transforming the Customer Experience From AMI 1.0 to AMI 2.0

As real-time analytics and distributed intelligence reshape the utility landscape, utilities are leveraging AI to transform customer experiences and optimize grid operations. By maximizing the combined potential of traditional AMI 1.0 capabilities and next-generation AMI 2.0 meters, utilities are unlocking actionable insights into energy usage, empowering customers with personalized and timely information, including greater awareness and integration of DERs like EVs and solar.

This presentation explores how utilities are bridging the customer engagement gap through the AMI 2.0 transition while simultaneously enhancing grid reliability and efficiency. Learn how these innovations are empowering customers to make informed energy decisions, improve satisfaction and advance grid modernization efforts.