Consumer EngagementConsumer engagement meets grid operations

Consumer engagement is key to helping utilities manage a distributed grid. Providing the right information at the right time is critical for satisfied customers and optimized grid management.

Bridging the gap between consumers and the grid

Creating engaging consumer experiences are foundational to effectively plan, operate and optimize the grid of the future. Electric vehicles (EVs) and distributed energy resources (DERs) bring an unprecedented level of complexity to grid operations with their dynamic and mobile loads. Itron’s Grid Edge platform and partner ecosystem integrates real-time IT and OT data to deliver the right data at the right time, driving the right consumer engagement to optimally operate the grid of the future.

Empower and engage more customers with improved data insights and services from real-time usage alerts and detailed load disaggregation information.
Support your customers —and your grid—with expert consulting services.
Reduce the time and cost associated with testing, piloting and deploying third-party consumer engagement solutions with Itron’s partner network.

Turn smart customers into grid assets

Combining Itron’s advanced metering and grid edge data, extensive DER control solutions and a variety of third-party partner customer service applications enables rapid deployment of solutions that meet targeted customer and grid needs—simultaneously.

Meter Data
Grid Data
Partner Enablement
DER Control
Smart Customers

Webcast Power Up Utility Customer Satisfaction

Transform Your Grid Investments into Winning Strategies

The Importance of Focusing on the Consumer When Deploying Grid Edge Intelligence

Build stronger relationships with your customers through proactive engagement.

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Working Together to Increase EV Adoption

Accelerate EV adoption by implementing rates and programs that ensure EV charging aligns with periods of low-cost generation and grid capacity surplus whenever and wherever possible.

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Greater distribution System Visibility

Distributed energy resources (DERs such as solar, wind and EVs) place increasingly variable and complex load onto the grid—and it's more important than ever to understand their impact.

Distributed intelligence (DI) from Itron moves analysis, decision-making and control to the grid's edge. This unique capability provides unprecedented insights into power quality, voltage monitoring, high impedance detection, transformer load management, meter bypass detection, EV and solar (PV) awareness, and much more.

We've got an app for that

Dl applications can be downloaded from the Itron Enterpeise Application Center to devices in the field to enable new functionality and new value. Learn more about the challenges our application solves today, as well as some on the horizon.

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Case studies

Working Together to Increase EV Adoption

Accelerate customer adoption of EVs in your service territory by implementing rates and programs to ensure EV charging aligns with periods of low-cost generation and grid capacity surplus whenever and wherever possible.
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Managed EV Charging

Itron delivered Duke Energy’s first early-scale managed EV charging program in its Florida service territory, leveraging their instance of IntelliSOURCE Enterprise and adding Itron’s DER Optimizer to include EV telematics and load disaggregation.

2xEV owners are twice as likely to participate in demand response (DR) programs
2,000+customers enrolled
95%+of EV charging participants charging during off-peak hours

Join our growing ecosystem

Join our partner network as a distributed intelligence (DI) application developer, a data subscriber, a DER provider or customer services provider.

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Entdecken Sie verwandte Produkte und Dienstleistungen

DataHub

Enable data sharing with third parties (and vice versa) through a simple, automated authorization and authentication process to unlock more value and distribute new benefits to the grid, communities and customers.
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Itron Smart Pay

Implement a proven solution for prepaid metering used by utilities across North America—one that can also be combined with Itron’s Grid Edge technologies to provide enhanced consumer experiences with real-time usage data and alerts.
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Distributed Energy and Resource Management System (DERMS)

Expand legacy DR programs to include a wide range of DERs, including electric vehicles, solar smart inverters, battery storage systems and other flexible loads.
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Grid Operations

Lower costs, improve results and address challenges by resolving issues such as reliability, power quality, theft and transformer loading.
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DER Optimizer

Expand legacy DR programs to include a wide range of DERs, including electric vehicles, solar smart inverters, battery storage systems and other flexible loads.
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Forecast as a Service

The full capabilities of the Itron Demand Forecasting System are also available in a cloud-based solution.
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