SMUD: Powering Sacramento’s Clean Energy Future

Here’s a session that dives into the inspiring journey of SMUD (Sacramento Municipal Utility District)- one of the nation’s largest community-owned, not-for-profit utilities, serving over 600,000 customers across California’s capital region. Guided by its vision to deliver a clean energy future for all, SMUD has redefined what it means to be a purpose-driven utility- balancing innovation, reliability, and equity for every community it serves.

At the heart of SMUD’s transformation lies its Connected Customer and Grid 360° strategy, designed to create seamless, personalized, and inclusive experiences across every digital and physical touchpoint. Through the adoption of an AI-powered Customer Experience (CX) platform by SEW, SMUD enables customers to easily manage billing and payments, monitor energy usage, report outages, and access sustainability programs through web and native mobile apps-building stronger relationships and trust at every interaction.

A central element of SMUD’s journey is its partnership-driven innovation ecosystem, working with technology leaders and community stakeholders to modernize grid operations, enhance DER integration, and deliver measurable sustainability outcomes. Through these collaborations, SMUD is advancing toward its bold Zero Carbon by 2030 goal-one of the most ambitious utility-led decarbonization commitments in the U.S.

Join this session with SEW to uncover how SMUD is combining AI, digitalization, and community partnership to redefine customer engagement, electrify mobility, and create a blueprint for a resilient, equitable, and sustainable energy future.