The grid is becoming increasingly dynamic and complex — and our customers are on the forefront of this evolution. While some utilities have established smart metering programs already, others are newly embarking on the grid edge and distributed intelligence by reinventing their meter-to-cash solutions. Whether these deployments are driven by regulations or sought after based on the awarding of federal grants, knowing how to build a business case (and what that entails) in order to support a rate case is critical to success. Attend this session and hear perspectives from utilities in various stages of their distributed intelligence journeys to better understand how they justified the value, developed strategies, prioritized use cases, evaluated applications and began executing their deployments.

When it comes to managing growing electrification and residential DERs, challenges that define today’s utility operations, the need for customer satisfaction and efficient grid planning becomes paramount. To meet expectations, AMI 2.0 vendors like Itron Riva make more resolutions of data available than ever before, enabling different use cases. Given that AMI 2.0 deployments require massive investments, this showcases the need for specialized analytics vendors who can turn a growing variety of data streams into demonstrable value for regulators and consumers. Experience the journey of Hydro One implementing a data-driven approach to validating the heightened value of these data streams for grid planning and customer engagement, leveraging AMI 2.0 and NET2GRID EnergyAI™ technology. 

Riva and its grid-edge applications form the backbone of Hydro One’s grid modernization strategy. They leverage NET2GRID EnergyAI™ for household consumption insights and DER awareness capabilities on both AMI 1.0 and 2.0 data, maximizing their data utilization throughout this transition. In the AMI 2.0 context, there is AMI 1.0-style day-late interval data, as well as edge-compute power for real-time DER awareness, and streaming that enables a real-time view into customers’ whole-home and EV energy consumption. 

Upon activating customers with day-late services, some will upgrade to the real-time journey, enriching their experience while also helping the utility manage the grid more effectively. As customers onboard their home Wi-Fi, they activate their real-time data journey, unlocking customer engagement as a pivotal tool in grid management. Hydro One can leverage the real-time streaming of data to build customer-facing services and non-wires alternatives that manage grid capacity while driving energy efficiency goals. 

This comprehensive guide is designed for utilities at any stage in their AMI journey, illuminating the diverse benefits offered by AMI 2.0 technology and third-party DI and AMI analytics applications.

Utilities are now integrating high-bandwidth grid edge intelligence (from the substation to behind-the-meter) with Advanced Distribution Management Systems (ADMS) (from the transmission grid to the substation). This integration means that utilities have visibility into and control of distributed energy resource management systems (DERMS), virtual power plants (VPPs) and other applications. This session will provide the following takeaways:

•Hear about the key challenges that utilities face today due to lack of visibility

•Learn how ADMS plus grid edge intelligence enables grid operators to gain greater situational awareness and real-time insights with key measurements and notifications

•Understand how this integration delivers value to customers across multiple business units, including infrastructure investment, grid planning, operations and asset management

Itron’s Grid Edge Intelligence portfolio is a comprehensive, integrated, end-to-end suite of solutions that unlock the power of data within a utility’s service territory – at the edge, in the neighborhood transformer, and at the substation. Learn how our grid edge intelligence-based platform and solutions support utilities’ needs to decarbonize, increase reliability and sustainability, and enhance consumer engagement by providing pre-integrated solutions that build upon existing AMI infrastructure to provide real-time visibility and management of distribution loads.

Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron. We appreciate the feedback that customers provide and want to ensure you know that we are listening.  Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on lead times, response times for quotes and contracts, and improving the ease of ordering.

Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron. We appreciate the feedback that customers provide and want to ensure you know that we are listening.  Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on support, RMAs, NPI quality and value for price.

Duke Energy is advancing grid flexibility through two innovative programs: the EV Off-Peak Charging initiative in Florida and the Bring Your Own Kilowatt (BYOK) demand response programs in the Carolinas and Indiana. The EV program successfully shifts significant EV charging load to off-peak hours using telematics and load disaggregation, enabling broad participation across vehicle types. Meanwhile, the BYOK programs focus on increasing reliable load curtailment during seasonal peaks, supported by automated load control. Learn more in this session on how these programs are not only enhancing customer engagement and reducing peak demand but also supporting Duke Energy’s strategic energy goals.

PG&E’s “Socket of the Future” initiative is well on its way and is aimed at unlocking the full potential of the utility meter socket. This session will cover PG&E’s progress with implementing a new grid edge solution that leverages AMI 2.0 meters to support customer electrification, starting with EVs, while deferring significant customer and utility upgrade costs.

Join Itron and Microsoft for a dynamic session that brings artificial intelligence down to earth for energy and water utilities. Discover how AI is already solving real business problems—from autonomous billing data cleansing and customer service insight discovery to grid reliability automation and infrastructure targeting for EV and solar integration. This session goes beyond the hype, showcasing practical use cases and lessons learned from the field. We’ll also explore responsible AI practices, including governance and change management strategies to ensure ethical and sustainable adoption. Envision how AI can accelerate your digital transformation journey—starting today.

SMUD has arguably the most aggressive decarbonization goals of any large municipal or investor-owned utility in North America – to achieve net zero carbon emissions by 2030. A key aspect of achieving this goal is to electrify transportation and buildings as rapidly as possible, while maintaining reliability and minimizing the need to upgrade distribution infrastructure – a difficult task that requires innovative technologies and solutions. 

To this end, SMUD designed a pilot program to demonstrate the ability to use grid edge intelligence in combination with behind-the-meter batteries to proactively manage and shape net load at the service transformer level – with the overall objective of creating as much “headroom” for short-term load growth without upgrading the service transformer or compromising reliability. Another key aspect of the pilot was to leverage open standards messaging between the DERMS platform and the batteries, so that the solution is scalable and sustainable over the long term.

In this session, the project sponsors from SMUD will provide an overview of this pilot program, the technology solution stack, some early results, and lessons learned. Utilities will learn about the technology challenges, programmatic challenges, and operational challenges associated with using behind-the-meter DERs for this emerging class of DER programs powered by grid edge intelligence.