Many utilities currently lack real-time visibility into the secondary distribution grid network. Having this visibility is critical as the grid gets more dynamic due to the increasing penetration of EV charging and solar generation, and as you are asked to extract more out of existing grid assets. In addition, having continuous awareness of your device’s electrical connectivity in relation to other grid assets provides the ability to monitor and control your secondary distribution network. Through the Transformer Awareness Bundle, distributed intelligence applications such as Active Transformer Load Monitoring, Active Transformer Voltage Monitoring, Location Awareness and Virtual RTU/DNP3 Gateway provide real-time information and detection of distribution transformer events (specifically loading and voltage), enable ADMS management and protection of distribution transformers, minimize repair costs and enhance reliability, resiliency and predictability. Learn how utilities are monitoring their transformers in real-time and gaining valuable, actionable insights.

Australia has set a pathway to transition the National Electricity Market (NEM) into a modern energy system fit to meet the country’s net-zero future. The post-2025 NEM electricity market is designed to replace existing coal-fired generation by an expanding array of new technologies, including large-scale renewable energy generation and storage systems, complemented by rapid growth in consumer-side distributed energy resources, including rooftop solar PV, battery energy storage systems, EV charging, and controllable loads. This session presents insights from implementing Itron’s DERMS solution to facilitate Low Voltage Network operations with a rapidly expanding portfolio of distributed energy resources.

The grid is becoming increasingly dynamic and complex — and our customers are on the forefront of this evolution. While some utilities have established smart metering programs already, others are newly embarking on the grid edge and distributed intelligence by reinventing their meter-to-cash solutions. Attend this session and hear perspectives from utilities in various stages of their distributed intelligence journeys to better understand how they justified the value, developed strategies, prioritized use cases, evaluated applications and began executing their deployments.

Over the last 15 years, electricity providers have invested considerably in grid modernization, and there are now over 130 million smart meters nationwide. During this panel session, we will dive into Smart Energy Consumer Collaborative (SECC) research on whether consumers are engaging with the electricity usage information delivered by smart grid technologies and whether they are generally seeing the benefits promised by grid modernization. Using a nationally representative survey of 1,500 consumers as a foundation, we will explore a variety of key metrics impacting customer satisfaction and discuss real-world examples of how to improve the customer experience. From new AMI rollout communications to DER program enrollment for hard-to-reach customers, attendees will learn how real-time data, load disaggregation data, and other grid edge data can help engage more customers.

The future of the smart grid depends heavily on engagement from consumers. As the utility has an increased need to understand and respond to impacts on the grid in real time, utilities must better design programs that take into consideration the needs of consumers in unprecedented ways. In addition, the utilities must engage customers in more meaningful ways and meet them where they are. Join industry experts in customer experience as they paint a vision of what this future looks like through the adoption of new grid edge applications.

Amidst the growing complexity of metering systems, the need for efficient and accurate testing is paramount—specifically for distributed intelligence applications. This session explores various approaches to testing distributed intelligence agents which demonstrates a professional methodology, quality agents that work the first time when deployed, the diversity of use cases DI can address and how the collaboration and partnership between utilities and solution providers is key to the energy transition. In addition, this session will highlight the broader implications of these advancements for the metering industry and a glimpse into potential future enhancements in automated testing methodologies.

Discovering and addressing potential safety concerns on your low-voltage distribution network is paramount. Having visibility into issues associated with outages and fires, energy theft and hot sockets can prevent catastrophic situations. Through the Safety Bundle, distributed intelligence applications such as High Impedance Detection, Meter Bypass Detection and Active Temperature Monitoring detect and locate poor electrical connections, discover meter tampering and energy diversion, and use high-resolution temperature readings to detect meter socket problems, respectively—all before they create a safety hazard or interrupt service. Learn how utilities are decreasing customer outage minutes, minimizing repair costs and field visits, and ultimately ensuring customer safety and satisfaction with distributed intelligence applications.

Hydro One is proactively preparing for the energy transition by adopting grid edge solutions, with a focus on distributed intelligence. Hear about results and lessons learned from their testing and how they used a phased approach with multiple environments to validate business value and to inform their technical and business designs for large-scale deployment of DI applications. Learn about key findings on this experience based on their small-scale “distribution model” in a metering lab used to test DI apps and their real-world lab environment of 500 customers (the opt-in “myEnergy Connect” program) which includes a second in series meter at each premise that is utilized for innovation. In addition, attendees will hear about results related to the customer experience. 

The emergence of new technologies is driving significant variations in capacity requirements across the grid. Some regions are experiencing a surge in solar PV installations, electric vehicle adoption, and building electrification while others remain relatively stable. This session will delve into the integration of Distributed Energy Resources (DERs) into the load forecasting process, bridging the gap between the distribution system and IRP forecasts.

Itron’s commitment to sustainability and environmental, social and governance (ESG) practices is core to how we create a more resourceful world. We have a holistic approach to sustainability, which is embedded in all areas of our business. Our solutions help our customers and end users save energy and water resources. Come see how the solutions you are already using are helping you on your journey to be more sustainable and reduce greenhouse gas emissions. You will also learn how our new solutions can further accelerate your sustainability initiatives. 

ComEd (Exelon), an electric utility, provides access to its fully built-out industry level, secured AMI network to the gas utilities, Peoples and North Shore Gas (WEC Group). This allows 1.2 million gas meters to gain the benefits of AMI technology without the investment in time and money of   building out a separate single-use network. Multi-purpose networks such as ComEd’s, which contains ComEd’s AMI electric meters and smart streetlights, alongside an external natural gas utilities’ smart gas meters (in addition to   external municipality-owned smart water meters) are both a novel and an efficient solution in the modern communities these utilities serve. A year into this partnership, the two distinct utilities have established a variety of protocols for managing the deployment and the successful communication of smart gas meters on ComEd's AMI mesh network. With almost a quarter of a million gas endpoints deployed to date, day to day operations and   collaboration between the two utilities is crucial to managing the   partnership. The operations aspect involves two separate companies with their own data access and data visibility, institutional field knowledge, and two different work management processes. This session will focus on the   application of a range of radiofrequency remediation solutions to reinforce and strengthen the mesh network, including but not limited to socketAPs, relays, smart streetlights, MPACs, as well as upcoming devices such as the   streetlight microAP. Troubleshooting devices like the FSU and IMR are also within scope. The partnership is founded on collaboration using such technologies, data management, and deployment strategies, as steps are taken   to move to steady-state operations. 

Come hear PG&E  talk about their “Socket of the Future” initiative and how it is driving a fundamental change in the way PG&E thinks about when, where and why to invest in the capabilities of their AMI system. This session will provide an overview of the specific use cases that are driving this change, including their EV Connect program and PG&E’s vision to deploy Riva meters and Distributed Intelligence applications on a use-case driven basis.

Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron.  We appreciate the feedback that customers provide and want to ensure you know that we are listening.  Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on delivery, lead times and response times for quotes and contracts.

Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron.  We appreciate the feedback that customers provide and want to ensure you know that we are listening.  Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on support, RMAs and software quality.

As homeowners and businesses increasingly adopt distributed energy resources (DERs), or behind-the-meter assets, the need for asset visibility at the grid edge is increasingly important. The digitalization of electricity demand and supply is possible when ADMS and DI are integrated. In this session, you’ll learn how utilities are extending energy orchestration to behind-the-meter assets and enabling these grid assets when and where they are needed. This session will allow you to hear about the key challenges that utilities face today due to lack of visibility; learn how ADMS plus DI enables grid operators to gain greater situational awareness and real-time insights, with key measurements, notifications, and events like downed wires; and understand how this integration delivers value to customers across multiple business units, whether through infrastructure investment, grid planning and operations or asset management.

Having a massive amount of data available at your fingertips through grid edge intelligence solutions is amazing, but understanding and applying it to glean insights is where the most value is obtained. But how do you transform that data into those insights? Learn how you can wade through volumes of data to inform effective planning, engineering and operations, and provides data accuracy, ensuring you make informed decisions and navigate a transforming grid with confidence. From present-day operations to future-focused planning, hear how utilities are empowered to adapt to evolving demands and a changing energy landscape using advanced analytics, seamless integration and a scalable approach. 

Identifying and resolving grid issues quickly and efficiently can be a challenge. To address these challenges, grid edge data and operations data are combined to build a unified model that eases the integration and utilization of data from the edge (behind-the-meter) to the core (grid control room). Hear how utilities are employing innovative data fabric technology and grid data to operate and orchestrate the distribution grid in real-time to enable reliability and resiliency for end users. During this session, you will gain an understanding of the value of real-time data insights for utilities and grid operators; explore ways utilities and partners are addressing grid operations challenges brought about by renewable energy generation and behind-the-meter distributed energy resources (DERs), such as customer-owned solar, EV charging infrastructure, or battery storage; and discuss the potential evolution of this unified approach as it relates to navigating and improving the grid in real time. 

Marketplaces exist everywhere – from online e-commerce to brick-and-mortar retail stores – and are a proven model for the efficient mass-scale distribution of products and services. As energy executives around the world work to build new business models that both support and mitigate the risks of distributed energy resources (DER) like solar and electric vehicles, Itron’s RIVA DI platform has the same intent, potential and value. This session will explore how utilities can develop new and innovative services that transform real-time data directly from the meter into cost-effective DER services.