Over the last 15 years, electricity providers have invested considerably in grid modernization, and there are now over 130 million smart meters nationwide. During this panel session, we will dive into Smart Energy Consumer Collaborative (SECC) research on whether consumers are engaging with the electricity usage information delivered by smart grid technologies and whether they are generally seeing the benefits promised by grid modernization. Using a nationally representative survey of 1,500 consumers as a foundation, we will explore a variety of key metrics impacting customer satisfaction and discuss real-world examples of how to improve the customer experience. From new AMI rollout communications to DER program enrollment for hard-to-reach customers, attendees will learn how real-time data, load disaggregation data, and other grid edge data can help engage more customers.

Distribution system constraints mean that delivering energy for large, location-specific, new medium & heavy-duty fleets is a big challenge for utilities. Join us for key project learnings resulting from an electric school bus depot in the Bronx in which the customer, in collaboration with ConEd, leveraged load management technologies to speed up EV adoption. In addition, learn about how utilities can capitalize on their investments in grid-edge technologies to help energize fleets at scale throughout their territories.

Itron’s commitment to sustainability and environmental, social and governance (ESG) practices is core to how we create a more resourceful world. We have a holistic approach to sustainability, which is embedded in all areas of our business. Our solutions help our customers and end users save energy and water resources. Come see how the solutions you are already using are helping you on your journey to be more sustainable and reduce greenhouse gas emissions. You will also learn how our new solutions can further accelerate your sustainability initiatives. 

Come hear PG&E  talk about their “Socket of the Future” initiative and how it is driving a fundamental change in the way PG&E thinks about when, where and why to invest in the capabilities of their AMI system. This session will provide an overview of the specific use cases that are driving this change, including their EV Connect program and PG&E’s vision to deploy Riva meters and Distributed Intelligence applications on a use-case driven basis.

Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron.  We appreciate the feedback that customers provide and want to ensure you know that we are listening.  Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on delivery, lead times and response times for quotes and contracts.

Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron.  We appreciate the feedback that customers provide and want to ensure you know that we are listening.  Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on support, RMAs and software quality.

In pursuing a zero-carbon footprint, utilities must harness a proliferation of intermittent resources like solar and wind. To efficiently operate a grid with intermittent resources, utilities will require a combination of peak management, load shifting, time-varying rate design and end-user engagement (collectively known as “Grid Flexibility”). Join this presentation that addresses the problems you are trying to solve, describes how it is being solved and everything in between! Fort Collins Utilities will explain their mitigation strategies for “duck-curve” management, solar off-ramp and underutilized overnight wind by implementing Grid Flexibility programs with a variety of equipment, like thermostats, load control switches, grid-interactive water heaters and EVs.

Marketplaces exist everywhere – from online e-commerce to brick-and-mortar retail stores – and are a proven model for the efficient mass-scale distribution of products and services. As energy executives around the world work to build new business models that both support and mitigate the risks of distributed energy resources (DER) like solar and electric vehicles, Itron’s RIVA DI platform has the same intent, potential and value. This session will explore how utilities can develop new and innovative services that transform real-time data directly from the meter into cost-effective DER services. 

Having a traditional Advanced Distribution Management Systems (ADMS) enables a utility to execute control on a transmission grid. What happens when an ADMS or Grid   DERMS integrates with an Edge DERMS? Who controls activity, the Grid DERMS, the Edge DERMS or a concert of both systems? This session will explore the use Artificial Intelligence (AI) in harmonizing the activities of both systems.