Discovering and mitigating potential safety concerns on your low-voltage distribution network is paramount. Having visibility into issues associated with outages and fires, energy theft and hot sockets can prevent catastrophic situations. Through the Safety Bundle, distributed intelligence applications such as High Impedance Detection, Meter Bypass Detection and Advanced Temperature Monitoring detect and locate poor electrical connections, discover meter tampering and energy diversion, and use high-resolution temperature readings to detect meter socket problems, respectively—all before they create a safety hazard or interrupt service. Learn how utilities are decreasing customer outage minutes, minimizing repair costs and field visits, ensuring customer safety and satisfaction, and positively impacting overall business processes with distributed intelligence applications.

AMI Essentials enables transformation in the public power and municipal sectors by providing all of the necessary components to help you realize operational value now while forming the foundation for future services and advanced use cases for your smart distribution networks. This multi-commodity, fully integrated, end-to-end solution includes the elements needed to deploy and derive value from your system including a cellular network communications platform, cellular communication modules (endpoints), hosted software and deployment services. Learn how utilities are using AMI Essentials to deliver more accurate and timely data for billing purposes, reduce truck rolls required to support move ins/move outs, increase operational efficiency, improve customer service, and provide visibility to granular interval and other usage data.

Tampa Electric Company (TEC) has embarked on a strategic journey to enhance its Advanced Metering Infrastructure (AMI) solution with a commitment to innovation, reliability, and community value through the “art of the possible” in utility operations. Leveraging Itron’s UIQ platform, TEC aims to achieve the next evolution of its AMI capabilities. In this session you will learn more about TEC’s transformation from the initial OpenWay Riva deployment, to their introduction to Distributed Intelligence, smart cities initiatives, and their vision for the future, including the move to Itron’s UIQ solution leveraging the Gen5 network. 

The grid is becoming increasingly dynamic and complex — and our customers are on the forefront of this evolution. While some utilities have established smart metering programs already, others are newly embarking on the grid edge and distributed intelligence by reinventing their meter-to-cash solutions. Whether these deployments are driven by regulations or sought after based on the awarding of federal grants, knowing how to build a business case (and what that entails) in order to support a rate case is critical to success. Attend this session and hear perspectives from utilities in various stages of their distributed intelligence journeys to better understand how they justified the value, developed strategies, prioritized use cases, evaluated applications and began executing their deployments.

Migrating from a manual meter reading, a touch-read AMR system, or a mobile AMR system to a fixed-network or cellular AMI system is both a difficult and an expensive decision for a utility to make.  In this session we’ll discuss the best time to migrate, the business case that will justify the migration to AMI, as well as explain how both the utility and its accountholders will benefit from the advantages an AMI system can provide. Plus, we’ll include tips for overcoming some common challenges that a utility may face when it migrates from AMR to AMI.

When it comes to managing growing electrification and residential DERs, challenges that define today’s utility operations, the need for customer satisfaction and efficient grid planning becomes paramount. To meet expectations, AMI 2.0 vendors like Itron Riva make more resolutions of data available than ever before, enabling different use cases. Given that AMI 2.0 deployments require massive investments, this showcases the need for specialized analytics vendors who can turn a growing variety of data streams into demonstrable value for regulators and consumers. Experience the journey of Hydro One implementing a data-driven approach to validating the heightened value of these data streams for grid planning and customer engagement, leveraging AMI 2.0 and NET2GRID EnergyAI™ technology. 

Riva and its grid-edge applications form the backbone of Hydro One’s grid modernization strategy. They leverage NET2GRID EnergyAI™ for household consumption insights and DER awareness capabilities on both AMI 1.0 and 2.0 data, maximizing their data utilization throughout this transition. In the AMI 2.0 context, there is AMI 1.0-style day-late interval data, as well as edge-compute power for real-time DER awareness, and streaming that enables a real-time view into customers’ whole-home and EV energy consumption. 

Upon activating customers with day-late services, some will upgrade to the real-time journey, enriching their experience while also helping the utility manage the grid more effectively. As customers onboard their home Wi-Fi, they activate their real-time data journey, unlocking customer engagement as a pivotal tool in grid management. Hydro One can leverage the real-time streaming of data to build customer-facing services and non-wires alternatives that manage grid capacity while driving energy efficiency goals. 

This comprehensive guide is designed for utilities at any stage in their AMI journey, illuminating the diverse benefits offered by AMI 2.0 technology and third-party DI and AMI analytics applications.

Traditional utility customer programs have struggled to achieve sustained engagement, largely due to lengthy settlement times and limited transparency, which result in low customer retention and underutilized grid flexibility. Emerging technologies—particularly blockchain—offer a path forward by enabling a new paradigm of virtualized, revenue-grade metering. With instantaneous and verifiable settlements, blockchain can modernize utility programs such as net energy metering (NEM) and demand response, allowing grid operators to tap into more flexible, reliable capacity while giving customers faster, more tangible rewards.

To unlock this potential, the measurement and verification (M&V) process must be automated through AI and digital asset infrastructure-based platforms, ensuring both accuracy and scalability.  

On the customer-facing side, a seamless mobile experience can unify program participation, where users track earnings in digital dollars that accrue yield, much like a loyalty program. Beyond traditional benefits, this framework can provide access to anonymized peer performance data, community benchmarking, and energy marketplaces—ultimately reimagining customer programs as engaging, transparent, and future-ready.

What if artificial intelligence could tell you which pipes will fail next—and which ones won’t? Tucson Water and Itron are turning that vision into reality. In this session, discover how Pipe Asset Management uses predictive analytics to transform infrastructure planning from reactive guesswork into strategic foresight.

Learn how Tucson Water:

• Saved $5.4 million in 2024 using AI to avoid replacing      good pipe.
• Improved collaboration with DOT and paving crews to      align replacement schedules.
• Unified GIS, consumption, and other data to drive      smarter capital decisions.

This session reveals how utilities can reduce unnecessary spending, improve reliability, and deliver measurable ROI—proving the AI pipe dream is already paying off.

Gas safety is a top priority for both you and your customers. As a responsible utility, it's crucial to manage and mitigate risks in your service area, such as gas leaks, explosions, wildfires, backhoe incursions, and pressure events. In this session, we will introduce you to the gas safety revolution and the latest advancements in metering and solutions. Learn how utilities are using solid-state gas meters and smart devices that integrate ultrasonic metrology and enhanced safety features to monitor, control, and transform their gas distribution networks through various use cases such as rapid identification of gas leaks, pressure management or proactively responding to severe weather events. Understand how the Gas Distribution Safety application converges these use cases into a single solution and visually renders alarms and events, allowing for quick and efficient response times. Hear how utilities are addressing their most pressing concerns with increased visibility into gas distribution system safety events by taking proactive measures to prevent incidents and ensure the safety of their customers and employees.

Utilities are now integrating high-bandwidth grid edge intelligence (from the substation to behind-the-meter) with Advanced Distribution Management Systems (ADMS) (from the transmission grid to the substation). This integration means that utilities have visibility into and control of distributed energy resource management systems (DERMS), virtual power plants (VPPs) and other applications. This session will provide the following takeaways:

•Hear about the key challenges that utilities face today due to lack of visibility

•Learn how ADMS plus grid edge intelligence enables grid operators to gain greater situational awareness and real-time insights with key measurements and notifications

•Understand how this integration delivers value to customers across multiple business units, including infrastructure investment, grid planning, operations and asset management

CenterPoint Energy (formerly Vectren) has been utilizing Itron’s MetrixIDR to forecast system-wide natural gas loads in Indiana and retail supplier loads in Ohio for over 15 years. The system’s flexible and extensible framework allows CenterPoint Energy to manage the daily forecasting process in support of its regional Gas Control operations. 

Learn about our recent project, during which we upgraded to the latest Itron technology, we migrated from an on-premise Windows server to an Azure cloud environment, and we transitioned from an Oracle database to a SQL database. We will review the challenges we faced throughout the process and how we overcame the obstacles. We will also provide an overview of Ohio’s natural gas choice program and how MetrixIDR’s robust portfolio functionality enables us to meet the program’s unique issues.

Take a behind-the-scenes look at how the Las Vegas Valley Water District (LVVWD) successfully transitioned to Temetra. This session covers their full journey—from the decision to modernize, to change management, training, go-live strategies, and lessons learned along the way.

Hear how LVVWD partnered with Itron to navigate business process reengineering and drive adoption, while delivering real benefits to their team and customers. Ideal for utilities planning their own migration, this session offers practical insights and inspiration for tackling transformation with confidence.

Many utilities currently lack real-time visibility into the secondary distribution grid network. Having this real-time insight at the edge is critical as the grid is more dynamic due to the increasing penetration of EV charging and solar generation, and as you are asked to extract more out of existing grid assets. In addition, having continuous awareness of your device’s electrical connectivity in relation to other grid assets provides the ability to monitor and control your secondary distribution network more effectively. Through the Transformer Awareness Bundle, distributed intelligence applications such as Advanced Transformer Load Monitoring, Advanced Transformer Voltage Monitoring, Location Awareness and Virtual RTU/DNP3 Gateway provide real-time information and detection of distribution transformer events (specifically loading and voltage), enable ADMS management and the protection of distribution transformers, minimize repair costs and enhance reliability, resiliency and predictability. Learn how utilities are monitoring their transformers in real-time and gaining valuable, actionable insights that lead to discovering additional use cases.

Get a glimpse of the future as we discuss Itron’s Gas Edge Solution roadmap. Our portfolio includes an end-to-end platform of gas edge devices, intelligent connectivity, Itron's Edge OS, and advanced software applications. Together, these elements revolutionize safety, streamline operations, and enhance customer experience. Gain key insights of our product development, the problems they solve and see how our solutions fit into your growth strategy.

Explore innovative approaches to identify where electric vehicles (EVs) are currently connected to the grid and how to anticipate geographically specific adoption patterns. Beyond EVs, we’ll also explore methods for detecting other Distributed Energy Resources (DERs) and their relationship to key socioeconomic drivers. Finally, we’ll discuss multiple approaches to forecast DERs across various levels of the distribution grid. 

Itron’s Grid Edge Intelligence portfolio is a comprehensive, integrated, end-to-end suite of solutions that unlock the power of data within a utility’s service territory – at the edge, in the neighborhood transformer, and at the substation. Learn how our grid edge intelligence-based platform and solutions support utilities’ needs to decarbonize, increase reliability and sustainability, and enhance consumer engagement by providing pre-integrated solutions that build upon existing AMI infrastructure to provide real-time visibility and management of distribution loads.

Join us for a dynamic conversation with Sacramento Municipal Utility District and Sarawak Energy as they share their journey integrating SAP MDUS, implementing interval billing, and preparing for future cloud migration. This session will explore the practical challenges, lessons learned, and strategic decisions that shaped their path. Attendees will gain insight into how utilities can navigate complex integrations while laying the groundwork for cloud-based transformation.

Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron. We appreciate the feedback that customers provide and want to ensure you know that we are listening.  Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on lead times, response times for quotes and contracts, and improving the ease of ordering.