Brandy Bolden

Brandy Bolden is the Chief Customer Officer at SMUD, charged with customer experience delivery across residential and commercial customer segments. Brandy provides leadership and oversight of customer operations including customer care and revenue management, business intelligence, strategic account management, customer experience and segmentation strategy, channel management, and special assistance initiatives. She owns commercial development, business attraction and retention and oversees Community Energy Services, which provides services and support for community choice aggregators.

Brandy has spent more than 25 years as a leader in both the public and private sectors. Since joining SMUD in 2003, Brandy has led several enterprise-wide initiatives including the deployment of smart meters, implementation of time-of-day rates and customer facing technologies which have improved overall customer experience. Under Brandy’s leadership, SMUD successfully implemented key customer and community initiatives including the Community Impact Plan which ensures no community is left behind in the transition to a zero-carbon clean energy future.