Why Load Control Switches Still Matter — and How the Itron Riva Flex Controller Changes the Rules

For years, load control switches (LCS) have been a cornerstone of demand response (DR) programs, offering utilities a proven, cost-effective way to manage peak demand and protect grid reliability through control of less automated loads. Long-term studies show higher program performance at lower costs over smart thermostats, making them an essential tool in a diversified DR portfolio. To see the long- and short-term benefits of traditional load control switches, download the new paper: Comparing Adoption, Performance and Cost WITH Demand Response Program Effectiveness. 

The Case for Load Control Switches

• Proven Adoption and Impact: LCS programs consistently achieve strong enrollment and measurable load reductions, especially in regions where smart device penetration is limited. 
• Cost Efficiency: Unlike smart panels or whole-home retrofits, LCS devices provide targeted control without expensive installation hurdles. 
• Program Equity: Because LCS solutions work with existing appliances and infrastructure, they enable participation across all customer classes (including those who may not have access to advanced smart devices or high-speed connectivity). This ensures inclusive program design that benefits everyone. 

Enter the Itron Riva Flex Controller: An Evolutionary Leap Forward 

While traditional LCS technology has served utilities well, the grid is changing. Distributed energy resources (DERs), electrification and dynamic pricing programs demand smarter, more flexible solutions. The Itron Riva Flex controller delivers exactly that: 

• Distributed Intelligence at the Edge: Built on Itron’s proven DI platform, Riva Flex enables autonomous, standards-aligned responses to grid events—voltage fluctuations, frequency anomalies and outages—without waiting for centralized commands. 
• DER Coordination and Futureproofing: The Itron Riva Flex controller will interoperate with DER standards like IEEE 2030.5 and Matter via on board Wi-Fi support, bridging the gap between legacy loads and advanced resources. This convergence unlocks new opportunities for demand-side orchestration at the premise level. 
• Flexible Deployment Options: Whether on LTE or Itron AMI networks, utilities will deploy the Riva Flex controller without being locked into a single topology—ideal for expanding programs beyond existing AMI footprints. 
• Modular Design for Scalability: Companion modules for remote sensing, control and communications will allow utilities to scale capabilities as needs evolve. 

Why This Matters for All Customers 

By combining cost-effective installation with advanced intelligence, the Itron Riva Flex controller moves beyond the “switch” to advanced local asset control, empowering utilities to extend DR and DER programs to every segment of their customer base (including those who might otherwise be excluded due to technology or income barriers). This translates to greater equity, broader participation and stronger grid resilience. 

Stop by the Itron booth (#2715) at DTECH in San Diego from February 2-5 for more information and to begin planning your next-generation DR/DER program, or feel free to drop us an email at DEM@itron.com.