Itron's Ecosystem of Distributed Intelligence Applications Welcomes PayGo

LIBERTY LAKE, Wash. — May 17, 2022 — Itron, Inc. (NASDAQ: ITRI), which is innovating the way utilities and cities manage energy and water, today announced that it has strengthened its long-term collaboration with PayGo and welcomes the billing and payment solution provider into Itron’s expanding ecosystem of distributed intelligence (DI) applications. Using Itron's DI platform, PayGo integrated its billing customer experience into Itron's DI-enabled Riva meters in order to provide consumers with a comprehensive real-time view of energy consumption and remaining energy credit balance through Itron Smart Pay, Itron’s smart payment Software-as-a-Service (SaaS) solution. The DI application works in concert with Itron Smart Pay and enables consumers to better control their payments and budget their overall energy usage, enhancing the user experience. The application will be demonstrated at DISTRIBUTECH, May 23-25, in Itron booth #2403. 

The DI application features PayGo's algorithm, which works inside Itron's Riva meters, enabling consumers to gain access to their energy consumption in real time without worrying about the typical lag time associated with usage information being collected by the utility on a periodic basis. With this DI functionality, consumers can configure settings through Itron Smart Pay to personalize alerts such as low account balances and payment due dates. PayGo’s DI algorithm monitors energy usage threshold information in real time, and sends alerts to Itron Smart Pay, which will send text messages to the energy consumer. This gives the consumer greater flexibility to prepay whenever they want and for how much they want. According the Prepay Energy Working Group, by providing consumers flexible billing and payment options as well as real time information, consumers may be able to change their energy consumption behavior and potentially reduce their energy bills by up to 12% and potentially increase customer satisfaction for the utility by 10 points or more.

“With PayGo joining Itron’s expanding ecosystem of DI applications, the new capabilities for Itron Smart Pay will help consumers understand their energy usage and provide greater visibility into their consumption, enabling them to better control their energy spend,” said Don Reeves, senior vice president of Outcomes at Itron. “We are excited to build upon our partnership with PayGo. Not only does the company share the same value of sustainability, but PayGo values empowering consumers, utilities and the environment. We look forward to improving customer satisfaction and engagement.” 

“The digital transformation of customer experience drives behavioral change and positive sustainability outcomes. Combining Itron’s DI platform with PayGo’s technology will enable utilities to delight their customers while better managing energy spend,” said Jeff Weiser, CEO of PayGo. “We look forward to working together with Itron to provide enhanced visibility into consumer energy usage at the meter.” 

Itron’s robust DI platform allows innovators to build open, interoperable, value-driven applications on Itron’s secure platform that evolve with market and consumer demands. The DI development program enables an ecosystem of third-party developers to ensure a greater selection of applications to meet utility needs today and into the future. These applications are available via the Itron Enterprise Application Center, which features an increasingly diverse portfolio of Itron and third-party applications that connect to Itron's industry-leading, IoT-based network. The Itron Enterprise Application Center is the operational backbone for our utility customers to manage applications for their customers via a private, secure web portal.  

About PayGo

PayGo^® is an Atlanta-based software and payments company. With platforms that deliver flexible billing and payment solutions that enable America's largest investor-owned and public power utilities to enable higher customer engagement and improve revenue assurance. Utility customers experience greater control in how they manage and pay for their energy and water spend, along with ways to reduce consumption. More information is available at www.paygoutilities.com.