Industry Insights

CS Week: Transforming the Customer Experience

April 27, 2018

In 2017, Itron acquired not one, but two companies. First Comverge—a leading distributed energy management company—and then Silver Spring Networks—a leading provider of IoT networking, distribution automation and analytic solutions. While it made for a busy year, the vision for these acquisitions was simple: We wanted to continue to transform the customer experience while providing solutions that are easy to implement. With Itron’s leading technology and these two additions, we knew we’d be making a move in the right direction and we will continue to search for future opportunities to accelerate our progress.

At next week’s CS Week in Tampa, Florida, we’ll be showcasing our expanded portfolio, bringing to the forefront the best of our smart grid and smart networks capabilities with advanced analytics and applications.

Showcasing Itron’s OpenWay® Riva IoT solution, Itron Mobile solution, meter data management, analytics, OpenWay Operations Center and our customer engagement portal, we’re working to help utility operations make the most of what they have while reinventing the experience for end customers. Show-goers will have the opportunity to register for demonstrations, view interactive use cases, hear customer testimonials and check out Itron’s latest and greatest.

We’ve got a lot of positive momentum and much to be excited about as we enter this first big show of the spring season.

If you’re at CS Week, be sure to stop by booth #937 to learn more, meet the team and check out our expanded portfolio.

By Jay Millar


Jay Millar is a technology sales veteran with 20+ years of software and services sales experience and is the Director of Sales Enablement, Marketing, and Product Management for Software and Services at Itron. Jay is a MBA graduate of the University of Colorado where he also received a BS in Engineering Physics.