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Customer Satisfaction and the Smart Grid
Over the last 15 years, electricity providers have invested considerably in grid modernization, and there are now over 130 million smart meters nationwide. During this panel session, we will dive into Smart Energy Consumer Collaborative (SECC) research on whether consumers are engaging with the electricity usage information delivered by smart grid technologies and whether they are generally seeing the benefits promised by grid modernization. Using a nationally representative survey of 1,500 consumers as a foundation, we will explore a variety of key metrics impacting customer satisfaction and discuss real-world examples of how to improve the customer experience. From new AMI rollout communications to DER program enrollment for hard-to-reach customers, attendees will learn how real-time data, load disaggregation data, and other grid edge data can help engage more customers.
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Itron’s Continued Commitment to Sustainability
Itron’s commitment to sustainability and environmental, social and governance (ESG) practices is core to how we create a more resourceful world. We have a holistic approach to sustainability, which is embedded in all areas of our business. Our solutions help our customers and end users save energy and water resources. Come see how the solutions you are already using are helping you on your journey to be more sustainable and reduce greenhouse gas emissions. You will also learn how our new solutions can further accelerate your sustainability initiatives.
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Making it Easier to Do Business with Itron: Customer Experience Survey Results (Part 1)
Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron. We appreciate the feedback that customers provide and want to ensure you know that we are listening. Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on delivery, lead times and response times for quotes and contracts.
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Making It Easier to Do Business with Itron: Customer Experience Survey Results (Part 2)
Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron. We appreciate the feedback that customers provide and want to ensure you know that we are listening. Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on support, RMAs and software quality.
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Big Picture Session: Grid Edge Intelligence and the Role of Data Governance
As utilities navigate the energy transition and the associated influx of distributed energy resources, grid edge intelligence is playing an important role in enabling visibility and control at the edge. As utilities strive to ensure grid reliability, resiliency and sustainability, data governance is critical to safeguarding the integrity and security of data and ensuring consumer privacy. During this Big Picture Session, industry experts will discuss innovative approaches to data ownership and management amid the energy transition.
Sponsored by Capgemini
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Big Picture Session: Navigating the Journey Toward Sustainability
The journey toward decarbonization and achieving sustainability goals is at the forefront of how utilities operate, today and into the future. It also presents challenges – from meeting government mandates to finding employees with new skills and engaging consumers in new ways. During this Big Picture Session, learn how electricity, gas and water utilities are tackling these challenges and leveraging technology, policy frameworks and stakeholder collaboration to drive impactful change and create a carbon-neutral future.
Sponsored by Bidgely
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Monday General Session
Join Todd L. Inlander, senior vice president and chief information officer of Southern California Edison and Tom Deitrich, president and CEO of Itron, as they discuss the ongoing transformation of our industry, and how leveraging more intelligence throughout the distribution system can lead to more possibilities for innovation and efficiency to help drive transformation.
Itron’s Marina Donovan will also discuss the findings from our latest Itron Resourcefulness Insight Report.
Farah Saeed of Frost & Sullivan concludes the opening general session with the presentation of the 2024 Excellence in Resourcefulness Awards.
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Tuesday General Session
On Tuesday morning, join Dr. Michael Webber—noted author, documentary producer, Josey Centennial Professor in Energy Resources and Professor of Mechanical Engineering at the University of Texas at Austin—for a discussion about the trends shaping the future of energy and water delivery; artificial intelligence (AI) and its potential for improving the management of these resources; and what we can do to help propel the industry forward on our journey to a cleaner energy and water economy.
Concluding this General Session, Itron’s Ben Huggins will present the annual Itron Innovator Award, which recognizes a utility or city customer that has leveraged our partner enablement programs to deliver a breakthrough solution that solves challenges in energy/water efficiency and smart communities.
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Women Who Inspire Session
Celebrate the women helping drive our industry forward. Featuring a panel of female leaders in our industry, this is open to all attendees. The panel will discuss timely topics ranging from career paths, managing work/life balance, roles men play in supporting women in their careers, and much more.
Both women and men are invited to join us for this year’s Women Who Inspire session. Session attendees will learn tips to drive cultural change within their organization to ignite and accelerate innovation.
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Customer Satisfaction and the Smart Grid
Over the last 15 years, electricity providers have invested considerably in grid modernization, and there are now over 130 million smart meters nationwide. During this panel session, we will dive into Smart Energy Consumer Collaborative (SECC) research on whether consumers are engaging with the electricity usage information delivered by smart grid technologies and whether they are generally seeing the benefits promised by grid modernization. Using a nationally representative survey of 1,500 consumers as a foundation, we will explore a variety of key metrics impacting customer satisfaction and discuss real-world examples of how to improve the customer experience. From new AMI rollout communications to DER program enrollment for hard-to-reach customers, attendees will learn how real-time data, load disaggregation data, and other grid edge data can help engage more customers.
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Itron’s Continued Commitment to Sustainability
Itron’s commitment to sustainability and environmental, social and governance (ESG) practices is core to how we create a more resourceful world. We have a holistic approach to sustainability, which is embedded in all areas of our business. Our solutions help our customers and end users save energy and water resources. Come see how the solutions you are already using are helping you on your journey to be more sustainable and reduce greenhouse gas emissions. You will also learn how our new solutions can further accelerate your sustainability initiatives.
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Making it Easier to Do Business with Itron: Customer Experience Survey Results (Part 1)
Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron. We appreciate the feedback that customers provide and want to ensure you know that we are listening. Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on delivery, lead times and response times for quotes and contracts.
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Making It Easier to Do Business with Itron: Customer Experience Survey Results (Part 2)
Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron. We appreciate the feedback that customers provide and want to ensure you know that we are listening. Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on support, RMAs and software quality.
-
Itron’s Continued Commitment to Sustainability
Itron’s commitment to sustainability and environmental, social and governance (ESG) practices is core to how we create a more resourceful world. We have a holistic approach to sustainability, which is embedded in all areas of our business. Our solutions help our customers and end users save energy and water resources. Come see how the solutions you are already using are helping you on your journey to be more sustainable and reduce greenhouse gas emissions. You will also learn how our new solutions can further accelerate your sustainability initiatives.
-
Making it Easier to Do Business with Itron: Customer Experience Survey Results (Part 1)
Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron. We appreciate the feedback that customers provide and want to ensure you know that we are listening. Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on delivery, lead times and response times for quotes and contracts.
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Making It Easier to Do Business with Itron: Customer Experience Survey Results (Part 2)
Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron. We appreciate the feedback that customers provide and want to ensure you know that we are listening. Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on support, RMAs and software quality.
-
Itron’s Continued Commitment to Sustainability
Itron’s commitment to sustainability and environmental, social and governance (ESG) practices is core to how we create a more resourceful world. We have a holistic approach to sustainability, which is embedded in all areas of our business. Our solutions help our customers and end users save energy and water resources. Come see how the solutions you are already using are helping you on your journey to be more sustainable and reduce greenhouse gas emissions. You will also learn how our new solutions can further accelerate your sustainability initiatives.
-
Making it Easier to Do Business with Itron: Customer Experience Survey Results (Part 1)
Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron. We appreciate the feedback that customers provide and want to ensure you know that we are listening. Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on delivery, lead times and response times for quotes and contracts.
-
Making It Easier to Do Business with Itron: Customer Experience Survey Results (Part 2)
Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron. We appreciate the feedback that customers provide and want to ensure you know that we are listening. Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on support, RMAs and software quality.
-
Itron’s Continued Commitment to Sustainability
Itron’s commitment to sustainability and environmental, social and governance (ESG) practices is core to how we create a more resourceful world. We have a holistic approach to sustainability, which is embedded in all areas of our business. Our solutions help our customers and end users save energy and water resources. Come see how the solutions you are already using are helping you on your journey to be more sustainable and reduce greenhouse gas emissions. You will also learn how our new solutions can further accelerate your sustainability initiatives.
-
Making it Easier to Do Business with Itron: Customer Experience Survey Results (Part 1)
Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron. We appreciate the feedback that customers provide and want to ensure you know that we are listening. Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on delivery, lead times and response times for quotes and contracts.
-
Making It Easier to Do Business with Itron: Customer Experience Survey Results (Part 2)
Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron. We appreciate the feedback that customers provide and want to ensure you know that we are listening. Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on support, RMAs and software quality.