Australia has set a pathway to transition the National Electricity Market (NEM) into a modern energy system fit to meet the country’s net-zero future. The post-2025 NEM electricity market is designed to replace existing coal-fired generation by an expanding array of new technologies, including large-scale renewable energy generation and storage systems, complemented by rapid growth in consumer-side distributed energy resources, including rooftop solar PV, battery energy storage systems, EV charging, and controllable loads. This session presents insights from implementing Itron’s DERMS solution to facilitate Low Voltage Network operations with a rapidly expanding portfolio of distributed energy resources.

Over the last 15 years, electricity providers have invested considerably in grid modernization, and there are now over 130 million smart meters nationwide. During this panel session, we will dive into Smart Energy Consumer Collaborative (SECC) research on whether consumers are engaging with the electricity usage information delivered by smart grid technologies and whether they are generally seeing the benefits promised by grid modernization. Using a nationally representative survey of 1,500 consumers as a foundation, we will explore a variety of key metrics impacting customer satisfaction and discuss real-world examples of how to improve the customer experience. From new AMI rollout communications to DER program enrollment for hard-to-reach customers, attendees will learn how real-time data, load disaggregation data, and other grid edge data can help engage more customers.

The future of the smart grid depends heavily on engagement from consumers. As the utility has an increased need to understand and respond to impacts on the grid in real time, utilities must better design programs that take into consideration the needs of consumers in unprecedented ways. In addition, the utilities must engage customers in more meaningful ways and meet them where they are. Join industry experts in customer experience as they paint a vision of what this future looks like through the adoption of new grid edge applications.

Itron’s commitment to sustainability and environmental, social and governance (ESG) practices is core to how we create a more resourceful world. We have a holistic approach to sustainability, which is embedded in all areas of our business. Our solutions help our customers and end users save energy and water resources. Come see how the solutions you are already using are helping you on your journey to be more sustainable and reduce greenhouse gas emissions. You will also learn how our new solutions can further accelerate your sustainability initiatives. 

Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron.  We appreciate the feedback that customers provide and want to ensure you know that we are listening.  Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on delivery, lead times and response times for quotes and contracts.

Part of improving Customer Experience includes taking effort out of interactions and allowing our customers to get more value out of the relationship with Itron.  We appreciate the feedback that customers provide and want to ensure you know that we are listening.  Attend this session to learn about some of the top initiatives to address key improvement areas pointed out in our annual survey. This session will focus on support, RMAs and software quality.

Marketplaces exist everywhere – from online e-commerce to brick-and-mortar retail stores – and are a proven model for the efficient mass-scale distribution of products and services. As energy executives around the world work to build new business models that both support and mitigate the risks of distributed energy resources (DER) like solar and electric vehicles, Itron’s RIVA DI platform has the same intent, potential and value. This session will explore how utilities can develop new and innovative services that transform real-time data directly from the meter into cost-effective DER services.