Brandy Bolden

Brandy Bolden is the Chief Customer Officer at SMUD. She is responsible customer experience delivery across our residential and commercial customer segments. She provides leadership and oversight of customer operations including customer care and revenue management, business intelligence, strategic account management, customer experience and segmentation strategy, channel management, and special assistance initiatives. She is also responsible for commercial development business attraction and retention and oversees Community Energy Services, which provides services and support for community choice aggregators.

Brandy’s career spans over 25 years of operational leadership in both the public and private sectors. Since joining SMUD in 2003, Brandy has led several enterprise-wide initiatives including the deployment of smart meters followed by several customer facing technologies that maximized operational benefits and improved overall customer experience. Under Brandy’s leadership, SMUD successfully implemented Time-of-Day rates, achieving a 99% adoption rate while exceeding 95% overall customer satisfaction.